Gallery Direct Art

Your Framed Art and Print Gallery Superstore
5900 Jonestown Rd., PO Box 6070, Paxtonia, PA, 17112
phone 1-800-733-1144 / 1-877-428-9278, fax 1-800-830-3640
inquiries@gallerydirectart.com
www.gallerydirectart.com

Limited Edition Prints, Posters, Framed Art - 800-733-1144
Gallery Direct Art
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FREQUENTLY ASKED QUESTIONS



Who is Gallery Direct Art?
Gallery Direct Art is a nationally recognized Fine Art Gallery and Custom Framing Company. We are Authorized Dealers for all the art we sell in our gallery, and on our website. Established in 1988, we have been selling online since 1996. With numerous awards and recognition within the Arts Community, our Primary Mission is to uphold the integrity of the art we showcase and to extend outstanding customer service with each piece of artwork we sell.

Do you have a showroom?
Gallery Direct Art has a beautiful showroom near Hershey, Pa.

Do you have a catalogue?
Our website is our catalogue. We continually grow our product line and constantly update our website to reflect new offerings. Utilizing the web as our catalogue allows us to quickly offer you new products virtually overnight without the delay of the printing process for a catalogue.

What is an Authorized Dealer?
Gallery Direct Art has been granted permission and access to represent the art and artists from their respective publishers. Authorized Dealers like Gallery Direct Art have invested in their relationships by contractually agreeing to upholding the integrity of the Art and meeting the necessary requirements of each artist and publisher. The condition of all of our artwork is guaranteed. We also guarantee the authenticity of every piece of artwork sold.

Do you Appraise Art?
No. We do not provide this service at this time. This is a specialized field that requires certification and you will need to search for a qualified art appraiser.

I have art to sell, do you buy private art collections?
No. We only sell art that is available at the publisher or maintained in our inventory. We do not buy art from individuals or deal in the secondary art markets with other galleries.

I don't see the art on your site, can you get it?
Maybe, just email us your request. We will need an artist name and title. If we can locate your art we will respond by email. Keep in mind we do not deal in the used secondary art market. ( Prints that are sold out at the Publisher)

Why does my local gallery tell me not to order over the Internet?
They probably don't want to loose your sale. We too are a local gallery and would suggest you be very cautious over Ebay and other auction websites for used art sales. For convenience, selection and service Gallery Direct Art is second to none. We are your Authorized Dealer and a verified BBB Member, we also have been ranked 5 stars by our customers and the Yahoo Shopping Network. We have been in catalog sales since 1988 and online since 1996.

I've seen a lower price, can you beat that price?
We will make an attempt to beat any major competitors published price, given they are authorized to sell the art, and they can actually purchase the art from the publisher, or artist.

What is the Secondary Market?
Limited Edition Art that is Sold Out is said to be on the Secondary Market. (No longer available from the original source or the publisher). These prints may still be in inventory at dealers and galleries at significantly higher prices. We do not broker in these items. However, we are finding that many galleries are claiming that items are sold out simply to try and sell their existing inventory instead of doing special orders. If a print is available , we will be happy to special order it at no additional cost.

How long will it take to get my order?
We ship as quickly as possible. In some cases direct shipment from the publisher is the fastest for art prints and fine art. All Framed Art is built to order by craftsman - Allow up to 3 weeks and transit time to your delivery destination.

Do you ship prints Flat or Rolled?
We ship in the manner the artist or publisher ships. In some cases there is an additional charge to ship flat.

What is Your Return Policy?
We do not accept returns on most items that are special ordered (custom framing), direct shipped from the publisher, artist, or manufacturer , all fine art prints and canvases. We only accept returns on "Preframed As Shown" Art. Please do not return anything without obtaining authorization. No packages will be accepted without an RA # posted on the package. Any items returned without authorization will be refused.

I am nervous about giving my credit card information over the internet. Is it safe?
We Guarantee it is safe and Hacker Proof with our Safe Shopping Guarantee. Our Site is run on a Yahoo Store platform and is 100% secure. Yahoo removes all credit card information from our system automatically after 30 days. We have very advanced systems in place that protects you the consumer.

What are the other ways I can order or make payment?
Phone, Fax or Mail. We accept all major credit cards, If payment is made with a personal check allow an additional 3 weeks for clearance. We would recommend a money order. Sorry, NO COD's.

How would I locate a product on your site?
We have a superior search engine that allows you to find exactly what you are looking for. You may search by Artist Name, Item Number, Title, Publisher or Keyword. When calling for information on an item, our item number from the web-site is helpful.

How Do you ship Fine Art?
Very Very Carefully! We insure and guarantee everything will arrive in perfect mint condition. You will need to contact us IMMEDIATELY (within 5 days), if any damage in shipment occurs. We will then issue a Damaged Call Tag, and proceed to have the damaged merchandise picked back up by the original shipping carrier. ( Usually takes 3-4 days to pick-up). We will reship out a brand new print or framed picture as soon as possible.

Should I Ship to my workplace?
Yes. If you can this is the best way to go. The shipments arrive faster and there is less delay in obtaining a signature release. If you are shipping to your place of work, always include your business name.

What is a Direct Shipped Item?
In order to save transit time , we have items shipped direct from the publisher, artist studio, vendor, or manufacturer. In these instances, tracking ID's for shipments may not be readily available.

Do you offer expedited shipping?
Please Call. When possible and on certain items , we will do our best to meet your requirements. All framed art items are custom built and require production time. Large packages are also quite expensive to ship Next Day AIR, or Second Day AIR since dimensional weight is far greater expense than ground shipments. Specific publishers and vendors also may charge in house rush fee's. We will split any vendor fee's. For expedited shipping you will be charged the difference from ground charges.

Do you ship APO's, PO Boxes, AK and HI?
We do not ship to APO's since all shipments must go through the US Postal Service. We do not ship to Post Office Boxes or Personal Mail Boxes. Items that are not oversized, we do ship to AK and HI for an additional freight charge. We do not offer international shipping at this time.

What are your hours?
9 a.m. to 7 p.m. EST. Monday through Friday. We also offer extended weekend and after hours phone support. (During peak periods we may not be able to personally answer all calls, please leave a message.) All messages are returned the following business day.

Does the Price Shown Include Framing??
All items SHOWN framed include our COMPLETE ready to hang framing service, in most cases you can select any molding available for that size print at no additional cost. Items shown not framed (prints only, does not include canvas prints), can be custom framed for the flat rate of $149.


How do you select the recommended frames & mats?
Every print we carry has been carefully reviewed by our team of design experts. Based on our experience and the specific aesthetic of the prints themselves, our team suggests the frames and mats you see on your screen. Of course your situation and style preferences may be unique, so you can call us toll free at 1-800-733-1144 , and our designers will be happy to assist you.

What kind of mats do you use?
We stock only hand-beveled cut, top quality mats. Our team of design experts coordinates the best look of mats for each print. Some images incorporate printed borders into their designs. These prints may or may not have mats suggested with the frame options. All materials used in our custom framing process, including our prints and mats, are acid free.

Why are certain prints offered only with a mat and others are only without a mat?
Whether or not a mat is offered depends on the actual size of the image. A print will have no mat if the image is either the same size of the frame opening, or if it has a border that is an important part of the reproduction.


Why don't you show the writing on the posters?
Most of our customers have us cover the writing with the mats. It creates more of an art print look, rather than a poster.

Can I buy just an unframed print of the Framed Art?
No. We do not sell prints from our framed art line.

You show sizes- is this the only size the items come in?
The vast majority of decorative art prints come in one size, however, a few posters do come in several sizes, and these we will list throughout the site. Fine Art is usually always produced in just one size. All sizes shown are outside dimensions

What type of glass do you use?
We only frame our prints with standard picture glass to give you years of scratch and distortion free viewing. We can special order non-glare glass at a flat rate of $40 per frame.


Comparison Shopping for Framed Art - Some things to consider:

You get what you pay for!
All things are not created equal. Yes, when you buy a CD or book from the web you know what you’re getting.
Be very careful when buying art.

The Framing makes a BIG Difference Here’s what to avoid.


What you see:

- Faux Frame - Don't buy Cheap plastic moldings also called composite,wrap, mica, mdf, or styrene. These are plastic moldings simulated to look like wood or wood wallpaper. Look good on the web but have a low quality feel and look similar to products in chain discount stores

- Poor Quality Moldings: Imported or assembled outside of the USA. Poor quality woods and Stains, not properly joined at corners

- Glass - Check to see if Picture glass is used - not an acrylic plastic that will yellow and scratch. We only use REAL Glass. Never buy Plexiglass or Acrylic. Most websites use this type of glazing.

- Paperback dustcover - Is it included. Needed to Finish and preserve your investment

- Wire Hanger - Did you receive a wire hanger or a cheap saw tooth. Is it installed and ready to hang?


What you can’t see

- Cardboard or Foam core - Foam core resists moisture and is acid free for quality that will last generations.
- Acid Free Tapes and mounts - To insure the lasting value of your investment


How Do I Contact you?
Gallery Direct Art
5900 Jonestown Road
P.O. Box 6070
Paxtonia, PA 17112
Toll Free 1-800-733-1144 / Local 717-657-5298
Toll Free Fax 1-800-830-3640/ Local 717-657-8948
sales@gallerydirectart.com

Do you wholesale?
No. We do not wholesale or offer any trade discounts to retailers or galleries who resell. However, we do offer special pricing for corporate orders and contract framing.


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GalleryDirectArt.com TM - Our 26th Year Decorating America's Homes
5900 Jonestown Rd., Paxtonia, PA, 17112
inquiries@gallerydirectart.com
phone 1-800-
733-1144 / 1-717-657-5298, fax 1-800-830-3640


Gallery Direct Art is Consumer Ranked # 1 with the Highest Customer Service Ratings of any Online Art Retailer. Featured in Publications such as Art and Antiques, Wildlife Art, Inform Art , Southwest Art, Country Sampler, US Art, Western Interiors, Ritz Carlton, and Décor Magazines. We meet or beat the prices of authorized galleries with the best service, quality, and state-of-the-art shipping in the world of fine art!

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No Sales Tax will be charged to your order when you purchase here, regardless of where you live!


Copyright 2000-2017 Gallery Direct Art TM. All Item pricing and availability is subject to change. Sizes are approximate. All images are copyrighted by their respective publishers. They are presented here for your evaluation only. It is illegal to use these images for any other purpose. Disclaimer: This site is not associated with gallerydirect.com
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